Delivery + Returns
Find everything you need to know about how and when your order will arrive, including shipping times, costs, and how to make a return.
How long will delivery take to arrive?
During our Better Together Sale please allow 1-3 working days for your to be picked and packed from the time of purchase. Once it's on its way, delivery usually takes between 2-6 working days, depending on your location. Rural and remote areas may ta
How do I track my order?
We know how exciting it is to wait for your order to arrive! Once your order has been picked, packed, and dispatched from our warehouse (within 3 working days of purchase), it will be in the hands of our courier partners.When we start getting your or
How much does delivery cost?
Your shipping cost is calculated based on your location, what’s in your basket and the courier you select. We don’t offer free shipping - this approach helps us keep pricing transparent and fair. No hidden markups, just exactly what it costs to get y
Do you ship worldwide?
Yes, we do! We ship from four warehouse locations worldwide.Here are links to each of our stores:. If you're outside those regions, email us at [email protected] with your full shipping address and what you'd like to order, and we can explore a cu
Can you deliver to a PO box?
We're unable to deliver to PO Box addresses or Parcel Lockers. Please use a residential or business address at checkout to ensure smooth delivery. If you have any questions or need help updating your shipping details, reach out to our team at ciao@mu
What is your returns and exchange policy?
We really hope you love your new Mustard pieces, but if something's not quite right, we're here to help. We accept returns and exchanges within 14 days of delivery. Conditions of return:. exchanges and colour swapsIf you'd like to change your colour,
I only received part of my order, what should I do if something’s missing?
If you have placed an order for a locker that comes in two separate boxes or multiple items, there may be some occasions where they arrive at different times, but don’t worry, they’ll all be on their way. Usually, tracking events start showing 24-48
Ordering to an apartment or flat
If you live in an apartment or flat, here's what you need to know about receiving your Mustard Made delivery. We can't guarantee door-to-door delivery for apartments or flats, especially in larger buildings or complexes. In most cases, couriers will
Do you offer click and collect or local pickup?
We don't offer click and collect from our warehouse or offices. All orders are shipped directly to you from our warehouse it's the easiest way to get big and bulky lockers to you safely and efficiently!. Please email us [email protected] and we wi
Which European countries do you ship to?
We can ship to any country in mainland Europe. Here is the list of the countries included:Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Lux